Policies

Immerse Modern Massage has a 24 hour cancellation policy. If you need to change or cancel your appointment, you must notify us at least 24 hours in advance.  Clients who no-show or late cancel (within 2 hours of their appointment) will be charged in full. Last-minute cancellations cannot be refunded or used as credit.

Please note that arriving late to your session may result in a shorter appointment so as to not penalize the clients booking after you. Clients who are over 20 minutes late will be asked to reschedule their appointment, and will be charged a cancellation fee.

    Please keep in mind:

    • We have a 24-hour cancellation policy for all massage services. Please give us 24 hours notice to cancel appointments. We charge in full for same day cancellations and no-shows, unless in cases of illness or emergencies.

    Gift Card FAQ

    “Can I get a refund for purchasing a gift card?” All gift card purchases (or redeemed massage sessions or packages) are non-refundable.

    “Can I share my gift card with someone else to use?” Of course! If you’re unable to use your gift card, we’re happy to honor it for another recipient of your choice. That said, if you redeem your gift card for a session or a package, these services may not be shared. Just give us a call or send us an email so we can help you coordinate.

    “Does my gift card include gratuity?” Gift cards do not include gratuity.

    Payment Methods

    A credit card is required to book all appointments. If you do not show up for your scheduled appointment, your card or package will be charged in full.

    Insurance-friendly receipts are available upon request. Check your eligibility with your insurance provider.

    Safety/Conduct

    As professional licensed therapists, we’re dedicated to providing a completely safe and enjoyable experience for our clients. Our work is strictly therapeutic and non-sexual. Any sexual comments or advances will result in immediate termination of the session.

    New Clients

    First visit? Please arrive a few minutes early to start the relaxation process. You can get comfortable, fill out a health-intake form, and discuss with your therapist what you’d like to focus on. Clients who are over 20 minutes late will be asked to reschedule their appointment, and will be charged a cancellation fee.

    Pregnant Clients

    Please specify that you are pregnant when booking so we may schedule you with a Prenatal Certified Therapist. If you are scheduling an appointment for your partner or a friend who is expecting, you must notify us upon booking the reservation.

    Refund Policy

    Due to the nature of our business, Inner Expression Wellness does not offer refunds for massage services or gift cards. Gift cards and store credit are non-transferable and cannot be shared. Packages are nonrefundable.

    Gratuities

    Gratuities are greatly appreciated by LMTs.

    Discounted packages are available for purchase at each location. Packages may not be shared with another client, or combined with gift cards or other offers or discounts.